Refund Policy

Our Commitment

At Jain Foods, we take pride in delivering fresh, high-quality food products. We want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.

Return Policy

Due to the nature of our food products, we have specific return guidelines:

• Damaged Products: If you receive damaged products, please contact us within 24 hours of delivery
• Quality Issues: Report any quality concerns within 48 hours of receiving your order
• Wrong Items: If you receive incorrect items, notify us immediately
• Missing Items: Report missing items from your order within 24 hours

Refund Conditions

Refunds will be processed under the following conditions:

• Products are damaged or defective upon delivery
• Wrong products were delivered
• Products have quality issues (verified by our team)
• Order was not delivered within the committed timeframe

Note: Due to the perishable nature of food products, returns are not accepted once the packaging is opened and products are consumed, unless there's a genuine quality issue.

Refund Process

If your refund request is approved:

1. Contact us via WhatsApp or phone with your order details and photos (if applicable)
2. Our team will review your request within 24-48 hours
3. Once approved, refund will be processed within 5-7 business days
4. Refund will be credited to your original payment method
5. You will receive confirmation once the refund is processed

Non-Refundable Items

The following items are not eligible for refund:

• Products consumed without quality issues
• Special or customized orders (unless defective)
• Products kept beyond recommended storage time
• Products damaged due to improper storage by customer

Replacement Option

Instead of a refund, you may choose to receive a replacement product. This option is available for damaged, defective, or incorrect items. Replacement will be shipped at no additional cost.

Contact Us for Refunds

To request a refund or report an issue with your order:

Please have your order number, date of purchase, and photos (if applicable) ready when you contact us.